Returns

Returns

It is possible that after placing your order, you decide not to keep the product. In that case, you have 14 days from the moment of informing us to return the product without providing any reason. Please follow the guidelines below when returning a product:

• Include a note in the package with your full name and order number.
• Products that have been opened or used cannot be returned, as our products are considered perishable goods.
• If possible, return the products in their original packaging.
• Return shipping costs are at your own expense.
• Once we have received your return and it meets the return conditions, we will refund the purchase amount within 14 days (usually within 2 business days).

Important for international customers: If you are returning a product from outside the Netherlands, please make sure to:

• Use trackable shipping to prevent delays or lost parcels.
• Clearly mark the shipment as a “Return” on the customs declaration to avoid extra import fees.
• Customers are responsible for the return shipment and any associated risks.
• Include your full name and order number inside the package so we can quickly process your return.

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Complaints

We’re sorry to hear you have a complaint about our service. We kindly ask you to contact our customer support team so we can find a suitable solution together. You can reach us via:

• Email: [email protected]
• Regular mail: CBDsense Returns Laan ten Roode 2 5711 GC SOMEREN The Netherlands

Once we receive your complaint, we will send you a confirmation. We aim to respond to all complaints within 14 days. If more time is needed, we will inform you accordingly.